Frequently Asked Questions

Köche products are typically delivered within 2-6 business days, depending on the location. You’ll receive tracking details once your order has been dispatched.

Once shipped, you’ll receive an email/SMS with a tracking link to monitor your delivery status.

Yes, all Köche products come with a warranty, with the duration varying by product. For complete details, please refer to the warranty information on each product page.

Option 1:
• Register your Köche product warranty by scanning the QR code on the product or its packaging.
• The model and serial number are auto-filled: simply confirm these details and add your contact information to complete the registration.

Option 2:
• Alternatively, you can register your warranty by clicking on the following link:
https://somkoche.mzservices.net/landingpage

• Enter your product and personal details to complete the registration.

Yes, installation services are available for all Köche products. To book an installation, please contact our customer support team at +91 90082 33910 or visit your nearest Köche service center.

The installation charges are as follows:

• Chimney: Rs. 700 (base price)

• Hobs: Rs. 500 (base price)

• Cooktops/Hobtops: Rs. 400 (base price)

The installation is usually completed within 48–72 hours from the time the installation ticket is raised.

• Refunds, returns and cancellations are generally not accepted as per our policy.
• We provide replacements only for products damaged at the time of delivery or shipping or if a wrong product has been sent.
• If you receive a damaged product ordered through our website, please notify our team within 10 days of delivery at marketing@koche.in with photos and order details.
• Our team will verify and arrange for a replacement as quickly as possible.

The product must be returned in its original packaging, with all packing material intact and in the same condition as received. All accessories, manuals, and components must be included.

Warranty Claims

• Any issues arising post-delivery or during product usage fall under the manufacturer’s warranty.
  
• For warranty claims or service requests, please contact the support customercare@koche.in or +91 90082 33910 with your purchase details.

To initiate Köche Chimney Heat Auto-Clean, press the auto-clean button on the control panel for 3 secs. A 10-minute timer will begin.

For the first 9 minutes, the internal heater melts and loosens the grease.

In the last 1 minute, the fan runs at low speed to blow the loosened grease out through the outlet.

Any remaining residue collects in the oil collector tray behind the filter.

After the cycle ends, carefully remove the tray, empty and clean it, and slide it back into place securely.

A BLDC (Brushless DC) motor offers several advantages:

• Up to 40% more energy savings

• Up to 40% lower noise

• 2x longer lifespan

• Lower friction and a cooler motor compared to regular chimneys

Choose 60 cm chimney for 2-burner stoves, 75 cm for 3–4 burners, and 90 cm for 4–5 burners or larger cooktops.

For spacious kitchens or heavy cooking, 90 cm is recommended for better suction and coverage.

Hobs:

Hobs are typically installed by cutting the kitchen countertop creating a sleek and modern look.

While most hobs require this built-in installation, Köche hobs also come with legs, allowing you to place them directly on the countertop if you prefer

Usually come with advanced features like auto ignition, multi-pin burners, and safety systems.

Cooktops:

Sit on top of the kitchen counter and are not built-in.

Easy to install, move, or replace — ideal for renters or frequent movers.

Available in stainless steel or toughened glass designs with manual or auto ignition.

Hobtops:

Combine the premium look of built-in hobs with the convenience of cooktops.

Designed to sit on the countertop without requiring any cutting or recessed installation.

Offer a modern aesthetic with brass burners, auto ignition, and ergonomic knobs.

Yes, hobs are designed to support heavy Indian cookware as long as the pan supports are sturdy and placed correctly.

Yes, auto ignition is generally safe, and in some ways, safer than manual ignition because it eliminates the need for matches or lighters, which reduces the risk of burns.

No, toughened glass and drip trays are designed to handle spills. Just make sure to clean them promptly.

Yes, chimneys can be installed on tiled surfaces. However, it must be done carefully to avoid any damage to the tiles.

Installation is possible on windows too but the customer must provide the necessary support structure, and our team will assist to ensure it is installed securely.

The standard TAT for any appliances is usually 48–72 hours.

You need 2 periodic maintenance services per year and you can avail this service by subscribing to the Mandatory Preventive Maintenance Service (PMS) of Rs. 2000 Per Annum.