Privacy policy

Last updated: September 9, 2025

Köche operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
  • Contact details Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us with including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you  including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers 
    including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.                                                              You can choose to accept or block cookies through your browser settings, but disabling cookies may impact the functionality of some site features.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
  • Provide, Tailor, and Improve the Services.  We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising.  We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • You may opt out of receiving marketing emails, newsletters, or promotional offers by using the unsubscribe link in our emails or contacting us directly. Non-promotional transactional messages will still be sent as necessary.
  • Security and Fraud Prevention.  We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
  • We may also use anonymized and aggregated data to analyze usage trends, improve our Services, and enhance user experience, without identifying individual users.
  • We work with trusted third parties to place ads for Köche products on other websites. These third parties may use cookies and web beacons to measure ad effectiveness and display relevant ads based on your interests. The information collected for this purpose is always anonymous and does not identify you personally.

How We Disclose Personal Information

    In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

    •  With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
    •  With business and marketing partners to provide marketing services and advertise to you.
    • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
    • With our affiliates or otherwise within our corporate group.
    In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

    Security and Retention of Your Information

    • We collect your personal information based on your express or implied consent and only for lawful purposes. We retain information only as long as necessary to provide services, comply with legal obligations, and fulfill business purposes. You have the right to review the personal information we hold about you. We take reasonable steps to protect your data.
    • No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit.
    •  How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

    Your Rights and Choices

    Depending on where you live, you may have rights regarding your personal information, including access, correction, deletion, portability, and restricting processing. We will not discriminate against you for exercising these rights.
    You may exercise these rights by contacting us using the details provided below.

      Complaints

      If you have complaints about how we process your personal information, please contact us using the contact details below. You may also lodge a complaint with your local data protection authority.

      International Transfers

      We may transfer, store, and process your personal information outside your country of residence using recognized transfer mechanisms.

      Changes to This Privacy Policy

      We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date and posted here.

      Contact

      For questions, exercising your rights, or other privacy inquiries, please contact us at marketing@koche.in or:
      Koche International Private Limited
      Complex Somsundrapalya Main Road Sector 2 HSR Layout, Block-K, Bengaluru, KA, 560102, IN