Refund policy

RETURN & REFUND POLICY

Damaged products may be returned in accordance with Köche’s return policy.
Please contact our Order Support Team at orders-support@koche.in

Terms & Conditions:

• Customer may return/exchange any new product purchased from Köche only if it is dead on arrival, arrives in a damaged condition, or has a major variance from the agreed specifications. Köche reserves the right to test and inspect the product and impose a customer fee of up to 15% of the product sale price and transportation cost if the customer misrepresents the condition of the product. Any appliance/product damaged through customer misuse, missing parts, or in an unsellable condition due to customer tampering will not be accepted for return.
• Köche will not accept the return of any appliance/product more than 15 days after the customer receives the shipment. The amount for the product shall be refunded to the customer as per the policy within 8-10 days.
• The product must be returned in its original packaging, with all packing material intact and in the same condition as received. All accessories, manuals, and components must be included.

• Approved refunds will be processed via the original mode of payment within 7-10 business days after receipt and inspection of the returned product.