At Köche, we are committed to delivering products of the highest quality. If, however, you receive an appliance/product that is dead on arrival, damaged during delivery, or has a major variance from the agreed specifications, you may request a return, subject to the following conditions:

Eligibility: Returns are applicable only on purchases made through the official Köche website.

Condition: Products that are damaged due to misuse, tampered with, missing parts, or returned in an unsellable condition will not be accepted.

Inspection: Köche reserves the right to test and inspect returned products. A fee of up to 15% of the product sale price along with transportation charges may apply if the condition has been misrepresented.

Timeline: Return requests must be raised within 15 days of receiving the shipment. Requests made beyond this period will not be accepted.

Refunds: Eligible refunds will be processed in accordance with Köche’s policy and credited back to the customer.

For assistance, please contact our Customer Care team at +91 90082 33910 or email us at customercare@koche.in.